Support
We're here to help. Below are the fastest ways to get answers about your Sunlarus account, the mobile app, or your solar monitoring data.
For account, app, and data questions: support@sunlarusenergy.com. We aim to respond within two business days.
Please include:
- The email address on your Sunlarus account
- The plant or installation address (if applicable)
- A short description of what you're seeing, and what you expected
- The platform you're using (iOS, Android, or web) and the app version if known
Common questions
I can't sign in
Make sure you're using the same email address used when your account was set up. If you've forgotten your password, use the "Forgot password?" link on the sign-in screen to reset it. If that doesn't work, email support@sunlarusenergy.com and we'll help.
My production / consumption numbers look wrong
Telemetry values represent the most recent data we've received from the equipment at your installation. Small discrepancies with your utility bill are normal — they cover different periods and meter sources. If a number looks dramatically wrong (negative consumption, an export tile stuck on a value, etc.), please contact us with the plant name and a screenshot.
How do I delete my account?
In the mobile app, open Account → Delete account. Deletion is immediate: it removes your account record and sign-in identity and unlinks any plants from your profile, as described in our Privacy Policy. Telemetry recorded from the solar equipment itself belongs to the installation and is retained.
Don't have the app installed? Email support@sunlarusenergy.com from the email address on your account with the subject "Account deletion request" and we'll delete it for you.
What data does Sunlarus collect?
See our Privacy Policy for the full list. The short version: account info from sign-in (name, email, ID), telemetry from your installed solar equipment, and standard server logs.
Outages and known issues
If the app or website is unreachable, the telemetry vendor's cloud may be temporarily down — this affects the live tile but not your stored history. Reach out if you suspect an outage longer than an hour.
Sales and installation
For questions about your solar agreement, equipment, or installation, please contact your Sunlarus installer directly. The monitoring app does not handle sales or equipment service inquiries.